ERP insights, guides & tips
Practical advice on ERP, billing, automation and running your industry smarter.
The first ninety days after ERP go-live
Go-live is treated as the finish line. It is the point at which the project becomes real, and what happens in the following three months decides whether it worked.
A backup you have never restored is not a backup
Every hosting arrangement claims daily backups. Far fewer can tell you when a restore was last performed, which is the only fact that matters.
What an ERP AMC should actually cover
An annual maintenance contract is easy to sign and hard to compare. Two quotes at similar prices routinely cover very different things.
How to specify a customisation so it gets built right
Most customisations that get rebuilt were not badly built. They were built exactly as described, and the description was missing the cases that mattered.
Why ERP upgrades get skipped, and what that costs
Skipping an upgrade is always the easy decision in the month it is offered. The cost accumulates somewhere you are not looking.
Why concrete gets rejected at site, and where it starts
A rejected load is expensive twice — the concrete and the relationship. Most rejections trace back to something that happened before the truck left the plant.
Expiry, batches and the money sitting on your pharmacy shelves
Expired stock is not a stock problem. It is a visibility problem that only becomes a stock problem on the day you count it.
Why your shop's stock count never matches the system
Everyone assumes the gap is theft. Usually it is six smaller things, and only one of them is theft.
Why RA bills get stuck, and what contractors can control
A running-account bill sitting unpaid is rarely one problem. It is a chain of small documentation gaps, each of which gives someone a reason to wait.
What actually connects OPD, pharmacy and lab in a hospital
Most hospitals run three good systems that do not talk to each other. The cost of that shows up at the billing counter, and in what leaks out of it.
Where restaurant table turnover is really lost
Turnover is usually blamed on slow kitchens. Time the stages and the delay is often somewhere else entirely.
When to customise your ERP, and when to change how you work
Every customisation is a small permanent liability. Some are clearly worth it. The trouble is that the ones that are not look identical at the time.
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